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Doctor Cool & Professor Heat: Same employees, new generation - The Galveston County Daily News : Bay Area

July 29, 2014

Doctor Cool & Professor Heat: Same employees, new generation

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Posted: Wednesday, April 16, 2014 12:00 am | Updated: 9:02 pm, Mon Apr 21, 2014.

Doctor Cool & Professor Heat is enjoying their 34th year of providing comfort to the Galveston and Harris Counties. When Jim Barry started this family owned and operated business, his mission was simple; he wanted to provide amazing customer service to every client while offering quality and affordable service. 

Soon, Jim Barry and his wife Cathy will be retiring and passing the torch to their son, who has been working at Doctor Cool from the beginning. Along with the new generation comes a brand new look for Doctor Cool’s vans. A new generation and a new look is on the horizon, but the same employees and of course, the same excellence in service remains.

Doctor Cool & Professor Heat is very proud to see that all the hard work and their dedication to excellence is paying off. The company has received numerous industry awards and recognition through out the years. Doctor Cool is the only air conditioning company to receive the BBB Award for Excellence seven years in a row. The company has also received the award from the Trane Company for highest customer service for seven years in a row as well. 

On May 8, Doctor Cool recently attended the BBB banquet of 962 guests at Westin Galleria in Houston to receive the Award for Excellence for the seventh time. When asked how they are keeping this high level of standards and excellence, the response was training and more training. The technicians attend a one hour weekly in house training session that covers technical as well as customer service skills. Last year the service team attended over 150 hours of training to keep skills up to date with all of the changes to our industry. Doctor Cool teaches and empowers the team to do what is right for the customer every time.

Get to know some of the new and old faces that work hard to keep Doctor Cool & Professor Heat at the top of the service provided to the valued clients. These men were able to pass the high standards and testing to become team members of Doctor Cool & Professor Heat.

Doctor Cool & Professor Heat is an Independent Trane Dealer and is at 307 E. Walker in League City. Contact them by calling Adina Nolan, at 866-DOC-COOL or 281-338-8751 or visit their website at www.doctorcool.com.

Credentials

• 2010 Nationally Recognized: Voted one of the Top 3 Best Contractors in USA

• 2009 Best Contractor to work for Southern USA

• 2010 Winner of the Better Business Bureau’s Pinnacle Award

• Winner of the Better Business Bureau’s Award for Excellence over the last seven years

• Received Trane’s highest average customer satisfaction score

• Houston Community College System, Bi-Lingual air conditioning advisory board 2003

• Lee College air conditioning department advisory board since 1995

• Brookhaven National Laboratory’s Thermal Distribution Technical Advisory Group for the U. S. Department of Energy “Improving the Efficiency of Duct Systems” Program

• Service Round Table

• TRANE Comfort Specialist dealer

• ASHRAE: American Society of Heating Refrigeration Air Conditioning Engineers

• ACCA: Air conditioning Contractors of America

• Member ACCA Mix Group: Management Information Exchange Group

• TACCA: Texas State Air Conditioning Contractors Association, board member 2001-2003

• ACCGH: Air Conditioning Contractors of Greater Houston, past treasurer board member

• RSES: Refrigeration Service Engineers Society for 27 years

• IAQA: Indoor Air Quality Association

• Dickinson Rotary Club: Past President 2001-2002

• Builders Academy featured Air Conditioning instructor Certifications

• EPA Refrigerant Handling

• NATE: North American Training Excellence-Heat Pump-Air Conditioning- fossil fuel heating-electric heating-air side diagnostics. Only the best 5% can pass these tests

• CIE: Certified Indoor Environmentalist by IAQA (indoor air quality association)

• NBI: National Balancing Institute certified Diagnostics and air balancing, 5 technicians

• Certified in Refrigeration Thermodynamics diagnosis/5 technicians

• Carbon Monoxide Analyst: Nationally certified by National Comfort Institute

• Duct Blaster duct leakage testing and certifying

• Member of Air Conditioning Contractors of America Safety Committee

• Retrotech: Blower Door, “Infiltrometer,” Whole house diagnostics (house doctors)

• Current ACCA State Board Member 2013

• Angie’s List 

• Check a Pro Joe Member

• ACCA Houston Past President 2010